Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website, content, and services provided by Neighborhood Plumbing Heat & Air LLC (“Company,” “we,” “us,” or “our”), located at 3527 South 575 West, Riverdale, UT 84405. By accessing our website at neighborhoodpha.com, submitting a form, requesting service, or communicating with us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Services
Neighborhood Plumbing Heat & Air LLC provides residential and commercial plumbing, heating, and air services, including installation, repair, and related work. Descriptions of our services on our website are provided for general information and may be updated, modified, or discontinued at any time without notice. Specific work, pricing, and timelines are governed by the individual estimate, quote, or service agreement you enter into with us.
2. Eligibility
You must be at least 18 years of age to use our website and services. By using our services, you represent and warrant that you meet this requirement and that all information you provide is accurate and complete.
3. Estimates, Pricing, and Payment
Estimates and quotes are provided based on the information available at the time and may change if conditions differ once work begins. Unless otherwise stated in writing, payment is due upon completion of service. You are responsible for any applicable taxes, permit fees, or charges for additional work authorized by you.
4. Scheduling, Cancellations, and Access
Service appointments are scheduled by mutual agreement. Please provide safe and reasonable access to the work area. If you need to reschedule or cancel, please notify us in advance. We are not responsible for delays caused by circumstances beyond our reasonable control, including weather, supply availability, or conditions discovered on site.
5. SMS/Text Messaging Terms
By providing your mobile phone number and checking the applicable consent box on our forms, you agree to receive text messages from Neighborhood Plumbing Heat & Air LLC. We offer two message types:
Transactional messages: appointment scheduling, booking confirmations, technician/dispatch updates, service reminders, quotes, and customer-care follow-ups.
Marketing messages (optional): special offers, seasonal discounts, maintenance reminders, and service promotions — sent only if you separately opt in.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time; reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages. Your mobile opt-in data and consent will never be shared with or sold to third parties for their marketing purposes, as described in our Privacy Policy.
6. Warranties
Any warranties on labor or parts are as stated in your written estimate, invoice, or service agreement, or as required by applicable law and manufacturer terms. Except as expressly provided, our services are provided without additional warranties. Warranty coverage may be void if work is altered or serviced by a third party without our authorization.
7. Acceptable Use
You agree not to use our website to violate any law; infringe the rights of others; transmit harmful, harassing, or unlawful content; attempt to gain unauthorized access to our systems; or interfere with the proper functioning of our website. We reserve the right to suspend or terminate access for any user who violates these Terms.
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Neighborhood Plumbing Heat & Air LLC or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission.
9. Disclaimers
Our website and its content are provided “as is” and “as available” for general informational purposes and do not constitute professional advice for your specific situation. While we strive to provide accurate information and quality service, we do not guarantee that the website will be error-free or uninterrupted.
10. Limitation of Liability
To the fullest extent permitted by law, Neighborhood Plumbing Heat & Air LLC and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website. Our total liability for any claim related to services performed shall not exceed the amount you paid to us for the specific service giving rise to the claim, except where a greater amount is required by law.
11. Indemnification
You agree to indemnify and hold harmless Neighborhood Plumbing Heat & Air LLC from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of our website or your violation of these Terms.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites and encourage you to review their terms and privacy policies.
13. Governing Law
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Utah.
14. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date above reflects the most recent revision. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Us
If you have questions about these Terms, contact us at:
Neighborhood Plumbing Heat & Air LLC
3527 South 575 West, Riverdale, UT 84405, United States
Email: amy@neighborhoodpha.com
Phone: +1 (801) 675-0509
Website: neighborhoodpha.com
Hours: Monday–Friday, 8 AM – 5 PM