Privacy Policy
Neighborhood Plumbing Heat & Air LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neighborhoodpha.com, submit a form, request service, or communicate with us by SMS/text message, email, or phone. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following categories of information:
Contact Information: first name, last name, email address, service address, and mobile phone number that you voluntarily provide through our web forms, booking pages, or during phone or SMS communications.
Service Information: details you share about your home, plumbing, heating, or air needs and the service you are requesting.
SMS Consent Data: a record of your opt-in to receive text messages, including the date, time, and source of your consent.
Usage Data: information collected automatically when you visit our website, such as IP address, browser type, device information, pages visited, and referral source, collected via cookies and similar technologies.
2. How We Use Your Information
We use your information to: respond to your inquiries and schedule service appointments; provide, operate, and improve our plumbing, heating, and air services; send appointment confirmations, technician and dispatch updates, reminders, quotes, and customer-care messages; send marketing and promotional communications only where you have expressly opted in to receive them; analyze website performance and improve user experience; and comply with legal obligations and enforce our terms.
3. SMS/Text Messaging Program & Consent
When you provide your mobile phone number and check the applicable consent box on our forms, you agree to receive text messages from Neighborhood Plumbing Heat & Air LLC as follows:
Customer Care / Transactional Messages: appointment scheduling, booking confirmations, technician/dispatch updates, service reminders, quotes, and account or service-related follow-ups.
Marketing Messages (optional): special offers, seasonal discounts, maintenance reminders, and service promotions — sent only if you separately opt in to marketing messages.
Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.
Opt out at any time by replying STOP to any message. After you send STOP, we will confirm your unsubscribe status and no further messages will be sent unless you re-subscribe.
Get help by replying HELP to any message, emailing amy@neighborhoodpha.com, or calling +1 (801) 675-0509.
Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.
No Third-Party Marketing Use of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
Service Providers: with trusted vendors who perform services on our behalf (such as our CRM, scheduling, messaging delivery, and website hosting platforms), solely so they can perform those services and subject to confidentiality obligations. These providers may not use your information for their own marketing.
Legal Requirements: when required by law, regulation, subpoena, or court order, or to protect our rights, safety, or property.
Business Transfers: in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or use of your information.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as analytics and advertising pixels) to understand how visitors use our site, remember preferences, and measure marketing performance. You can control cookies through your browser settings and, where presented, our cookie consent banner. Disabling cookies may affect some site functionality.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including SSL/TLS encryption for data in transit and access controls limiting who may view your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. SMS consent records are retained as required to demonstrate compliance with applicable messaging regulations.
8. Your Privacy Rights
Depending on your state or country of residence, you may have the right to request access to the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of marketing communications at any time (reply STOP to texts, or use the unsubscribe link in emails); and request a copy of your data in a portable format.
To exercise any of these rights, email amy@neighborhoodpha.com with the subject line “Privacy Request.” We will respond within 30 days.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page, and your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Neighborhood Plumbing Heat & Air LLC
3527 South 575 West, Riverdale, UT 84405, United States
Email: amy@neighborhoodpha.com
Phone: +1 (801) 675-0509
Website: neighborhoodpha.com
Hours: Monday–Friday, 8 AM – 5 P